Privacy Policy

Introduction

This privacy policy tells you what to expect when Property Films Limited (“we”, “us”, “our”) collects personal information about you when you use www.propertyfilms.co.uk, email us or phone us.

Property Films Limited is committed to protecting your personal information when you use Property Films services. Whenever you provide such information we will only use your information in line with all applicable data protection laws, including the General Data Protect Regulation (GDPR). Your information will be kept in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

About us

For the purposes of the Data Protection Act 1998 (“the Act”), and the General Data Protection Regulation (“GDPR”), the data controller is Property Films Limited (company number: 13095167) whose registered office is 19 Heywood Avenue, Maidenhead, Berks, SL6 3JA.

Our privacy promise

We promise to collect, use and store your personal data in a safe and secure way.

We promise to only use your personal data for the specific purposes stated.

We promise to keep you informed about how we use your information and who we give it to.

Information we may collect from you

We only seek to gather information from you that we need in order to provide our services. This includes your full name, telephone number, email address and date of birth. We may also need to take the names of other guests, as long as they are over 18 years of age. We also ensure we take down details of your booking enquiry such as length of stay, accommodation type and the budget for your stay.

We collect some information from you when you visit our website, which are called cookies. It helps us improve our website and your overall experience. The information we collect includes your IP address, language settings and what browser you’re using.

Please note if someone is booking your accommodation on your behalf, we may collect your information from them directly, instead of from you. We’re pleased to advise that we never collect or store your payment information.

Why do we collect your information?

We only seek to gather information from you that we need in order to provide our services. Primarily, your information is used so that we can communicate with you and process your enquiry. 

We will never share any of your information you provide us with anyone. Once a booking has been completed, we will keep your information for no longer than 6 years. This is also to comply with regulatory bodies such as Her Majesties Revenue & customs (HMRC).

We like to keep in touch with you with relevant marketing emails, letters and phone calls should you opt-in when making an enquiry on our website. These efforts include promotions, company and industry news, competitions and special offers.

How do we obtain your information?

Website: We take your information via our enquiry forms on our website.

Telephone: When you call us to make an enquiry, we will ask and collect the information that we need in order to process your enquiry and send you a quote.

Email: When you email us to make an enquiry, we will look for and collect the information that we need in order to process your enquiry and send you a quote.

Social Media: We may sometimes use your information in response to a social media campaign. For example, we may run a promotion or competition and if you winner may be contacted.

How do we contact you?

We will contact you by phone or email in order to provide you a quote, discuss and answer questions. 

Marketing: With your consent, we may contact you by email. Phone or letter to let you know about promotions, special offers, competitions or industry and company news.

How we store your information

The security of your personal data is very important to us. All information provided is secured and stored in our industry leading cloud based software systems, all of which require personal logins from our members of staff. We have made sure that only those that need to view your data for the purposes laid out in this privacy policy can view your data with the help of security roles and restrictions within our systems.

Your data rights

As a user of our services, in relation to the information we hold about you. you have rights as an individual which you can exercise.

You have a right to be informed in a clear, transparent and easily understandable way about how we use your personal information and about your rights. This is why we are providing you with the information in this policy. If you require further information about how we use your personal data, just let us know.

You can request access to your personal information by making a ‘Personal information request’. We can tell you what information we hold about you, why we are holding it and who it may be shared with. If it’s been shared, this will only have been with a property that you have made a reservation with. Further to this, you may request a full copy of the personal information we hold for you which we will send to you. You can do this by contacting us at any time.

If you notice that your data is inaccurate you can request for it to be rectified. Just send an email to info@propertyfilms.co.uk and we will make the relevant corrections.

You have the right to restrict the processing of your data. We only use your data to process your booking and if you request us to restrict any processing then this will take place after your booking has been completed. Further to this, if you feel your data has been processed incorrectly or unfairly then you have the right to object to the processing of this data. You can do this by contacting us.

If you decide that you don’t want us to store your data anymore then you can request it to be deleted. Just contact us and we will delete all of your personal data. We will only retain your data if we’re under a legal obligation to do so or we need to keep it to establish, exercise or defend a legal claim, and you will always be informed in these scenarios.

If you think that we are using your information in a way which breaches data protection law, you have the right to lodge a complaint with your national data protection supervisory authority (if you are in the UK, this will be the ICO).

In the limited circumstances where we are relying on your consent (as opposed to the other bases set out above) to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another compelling legitimate interest in doing so.